Good morning, everyone.
I had truly forgotten how stressful product launches can be. Perhaps the low point was late Sunday, after we were all exhausted, when the site suddenly…………disappeared. Having worked smoothly all weekend, the site vanished completely. Turns out we had to make some changes to the SSL certification, but it felt like one of these moments:
So I was relieved to wake up this morning to see this working smoothly. More important, my final post of the weekend was one in which I actively solicited complaints and problems, and I only had a handful of emails in my inbox waiting for me (amongst the normal sea of spam). So we are firmly in “make things better” mode now. (more…)