It happened again. Like so many times before.

On Friday, while driving to my appointment to pick out the family Christmas tree, I was on the phone to Bank of America discussing a business matter. Near the end of the conversation, the person at the other end remarked, “You know, I speak to people all day long, all week long, and no one has never made this as easy for me as you have. Thank you for being so polite.“

I have heard some variation of this my entire life. I’ve heard it from attorneys I’ve hired, clerks at the grocery store, teachers at my children’s’ schools – – all manner of individuals.