I was asked the other day in reference to a line I stated in one of my posts if I could extrapolate a little more on exactly what I meant about the “perception” aspect. Here was the line they were asking about. It was in a rant I posted about my utter frustration with surveys.
“Remember tools are useful, but in the wrong hands or deployed willy-nilly they can turn into weapons used against you that can ruin what sometimes is more dear than reality. i.e., A customer’s perception that you are as good, as you think you are. Or, that you actually do care as much as you say you do.”
To many it may seem self-explanatory however, the discussion it moved I found interesting as it progressed. When I gave the following example I could see light bulbs go on everywhere so I thought I’d post the example here.